Shipments

 

Delivery


We process all orders received each morning (Monday to Friday, excluding Italian public holidays*) before midday (CET) and usually they will be dispatched within 24 hours.
Orders placed before midday (CET) Monday to Friday (excluding Italian public holidays*) will be dispatched the same day whilst orders placed after midday or during the weekend and Italian public holidays* will be dispatched the following working day.
Where payment is made using credit card, items may be dispatched a day later, as a result of standard security precautions (fraud or card misuse, for example) imposed by banks. If a payment is not confirmed within 30 days the order will be automatically cancelled.
Once your goods have been dispatched, we will send you an email with a tracking link so that you can monitor your delivery.

 

Timings


As a rule, all purchases should arrive within 2 – 3 working days once they leave our premises in Tuscany**

* The following days are Italian public holidays: 1 January, 6 January, 25 March, Easter Monday, 1 May, 2 June, 15 August, 1 November, 8 December, 25, 26 December.
**Except for remote areas