Delivery
We process all orders received for our smaller items weighing less than 70 kg each morning (Monday to Friday, excluding Italian public holidays*) before midday (CET) and usually they will be dispatched within 24 hours.
Orders placed before midday (CET) Monday to Friday (excluding Italian public holidays*) will be dispatched the same day whilst orders placed after midday or during the weekend and Italian public holidays* will be dispatched the following working day.
For bulkier items (tables, storage pieces, special editions and mirrors), delivery times may vary, based on the dimensions of the product and availability in our warehouse. If we have the item in stock it will be delivered within 4 or 5 working days. If you would like to check the availability of a particular product or for more detailed information about timing, please contact our team at customercare@salvatori.it.
The delivery of the products purchased on the site is carried out both in Italy and abroad to the delivery address indicated by the user on the order form. At the time of shipment a confirmation email will be sent to the user, indicating that the products have been handed over to the carrier. The email will also contain the tracking number and a link through which the user can check the status of delivery. Delivery will always be free of charge and by a courier service selected by Salvatori.
Where payment is made using credit card, items may be dispatched a day later, as a result of standard security precautions (fraud or card misuse, for example) imposed by banks. If a payment is not confirmed within 30 days the order will be automatically cancelled.
Delivery is intended to mean at street level and unless otherwise indicated, will take place from Monday to Friday during normal business hours (from 9 am to 6pm), excluding public holidays.
Assembly
We offer a comprehensive White Glove delivery service which includes delivery, assembly and the removal of all packaging. If you would like a personalised estimate, please contact our customer care team at customercare@salvatori.it.
Timing
As a rule, all orders destined within Italy should arrive within 1-2 working days, whilst for Calabria, the Italian islands and countries within the EU the estimated delivery time is 2-3 working days** once the order leaves our premises in Tuscany.
For bulkier items (tables, storage pieces, special editions and mirrors), delivery times may vary, based on the dimensions of the product and availability in our warehouse. If we have the item in stock it will be delivered within 4 or 5 working days. If you would like to check the availability of a particular product or for more detailed information about timing, please contact our team at customercare@salvatori.it.
* The following days are Italian public holidays: 1 January, 6 January, 25 April, Easter Monday, 1 May, 2 June, 15 August, 1 November, 8 December, 25, 26 December.
**Excluding remote or difficult-to-access areas
Once your goods have been dispatched, we will send you an email with a tracking link so that you can monitor your delivery.
