Delivery and assembly
Every product we send out is covered by insurance during delivery.
Our Standard Delivery option means that your order will be delivered to an address at street level.
We also offer the following services:
Delivery to the floor of your choice
Assembly and packaging removal
If you wish to choose either of the above services, please send an email to our customer services team at firstname.lastname@example.org as soon as you have received confirmation of your order from us.
We will then send you a quote. Any additional costs arising from the selection of these services are not reimbursable should the item(s) be returned.
For orders of our bulkier products, delivery times may vary based on the dimensions of the item ordered and availability of stock. If we have the item in stock it will be delivered within 4 or 5 working days.
If you would like to check the availability of a particular product or for more detailed information about timing, please contact our team at email@example.com.
Please note that during August, we may require additional time to fulfil orders. We apologise in advance for any inconvenience.
Every Colonnata bookcase leaves our factory with the stone dividers pre-sealed to help protect against staining.
That said, please bear in mind that there is no sealer on the market that can make natural stone 100% stain proof.
The sealant allows you to have a few hours between the moment the staining agent comes in contact with the stone and the moment you wipe it off, which is why you should remove any mark as quickly as possible.
Cleaning is very simple – just wipe it down with water or a neutral detergent applied to a soft cloth, but please don’t use abrasive cleaners, bleach or acid as these can damage the lovely natural stone and wood.